Return & Refund Policy

  • Nymex Ltd offers returns and refunds (subject to terms and conditions below).
  • If your not satisfied with your recent purchase, then We are happy to accept returns on items that are only in their original condition, within 30 days of receiving your order.
  • Any product you return, must be in the same condition you received it. Returned items must not be used, altered or tampered in any way.
  • All items will be reviewed and inspected individually upon return, and a decision will be decided upon by a case-by-case basis.
  • If the goods are damaged when delivered, you can send them back for a full refund or exchange.
  • If your refund is accepted, we will re-emburse the price you paid for your item back to your original payment method. 
  • If we receive a returned item in an unsuitable condition, the refund will become null and void, and the items will be sent back to you at an extra cost for delivery charges.
  • The items you wish to return are your sole responsibility until we receive them, and acknowledged the receipt of such items. We recommend that you obtain insurance from a reputable company for the total value of the items you are intending to return, and we recommend sending the items by a reputable courier whereby the delivery can be traced.
  • We are not responsible for any items that are returned to us by mistake, or get lost in the post.
  • Returns usually take 14 days to be received and processed. When your return has been processed, a refund will subsequently be issued to your original payment method, this could take up to 5 working days. We will keep keep you informed, and send you an email once it’s all completed.

If you have any further questions about your return or refund, please contact us through our contact form,

 Alternatively you can email us directly on [email protected]

 Customer support hotline is +852 (0) 8192 9879 (between office hours 9-5pm Monday to Friday)

 Always quote your order number, so that we are able to easily and efficiently deal with your enquiry, thank you.